Terms & Conditions

The terms of use mentioned here comprise a legal and enforceable contract between Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) and You. The “terms” state important requirements related to Your use of Techdirect247’s support Services, You selected or initiated via the Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) website. It’s in Your best interest to read these terms carefully before You decide to opt for our Services, because they apply to the service plans we offer to You. We advise here that You should click on the “I Accept” or “Agree” button only if You are completely satisfied with our stated terms.

If You do not agree with the terms of use laid underneath, it will be difficult for Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) to provide Services to You. In this case, You can click “Cancel” or a similar button, or indicate refusal through other means, and not use the Services. However, You can only receive our Services if You subscribe to any of the plans Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) offers.

The plans Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) offers are for a per incidence only. For further details please read our Refund Policy here:

Definitions

Here we define certain “terms” we use, to facilitate clear understanding about our Services:

"Content"

Software, materials, Services, and other related information.

"You" or "you"

You simply means You, our customer. It encompasses any individual or a company You are acting on behalf of.

"Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd)"

All references to Techdirect247 refer to Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd)

“Techdirect247 Certified Technicians”

All technicians and specialists Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) employs and certifies to perform the Services for You under this agreement.

“Plans”

Refer to the plans on offer from Ezysupport Tech Solutions OPC Pvt Ltdluding incident-based plans.

“Services”

i. All phone and web-based computer maintenance Services that Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) offers through the medium of the Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) website and delivers via its technicians, including computer optimization and cleanup are hereby referred to as Services.

ii. The scope of Services can change without notice. Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) also reserves the right to discontinue the Services without notice.

iii. The Services include a incidence-based Services.

“Incident-based Services”

Non-tenured “single incident Services” Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) offers. The sole objective of such Services is to fix a specific technical problem You face.

“Materials”

Online content of any type made available to download from the Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) website. Such content includes web casts, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kinds. However, a material doesn’t include the design or laYout of the Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) site.

The materials available for download from the Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) website as well as the site are proprietary and copyrighted works of Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd)

“Software”

Software is a computer program of any kind delivered via download, CD/DVD or other media, or through other delivery method, such as client and/or network security software. The software include the ones developed, marketed, and distributed by Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) or any third-party software. They are protected under copyright, trade secret, unfair competition, and other laws. Their usage is governed by respective agreements such as a license agreement or user agreement that accompanies or is included in the software, ordering documents, exhibits and other applicable License terms.

A software is also referred to as the “support software tool” in the terms and conditions laid here

2. Services

2.1. Introduction

The Services Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) provides are as per the prescribed terms and conditions. Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) provides technical support Services over phone, through a live chat session on Your computer, or by gaining remote access to Your PC.

To avail our Services, You need to call us on our toll-free number and explain the problem(s) You are facing with Your PC, to any of the Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) Certified Technicians on-board. Our technician will then, upon Your permission, take remote access of Your PC, diagnose it, and explain the exact cause of the problem to You. He may also suggest plans on offer by Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) that You can opt for. However You need to make requisite payment beforehand to get Your PC fixed. In case You don’t opt for any of the plans on offer, the technician will not be able to rectify the problem(s).

In an effort to continually enhance the usability and performance of its products and Services, Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) reserves the right to modify the Services on offer.

2.2 Remote Access

To deliver the Services, a Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) Certified Technician must access Your computer remotely. A high-speed Internet connection is recommended to ensure smooth and hassle-free delivery of Services and it’s Your responsibility to make it available to our technician. You also need to assist the technician in whichever means possible while he diagnoses and repairs Your computer. And if You fail to cooperate with our technician, it can consider be considered as breach of agreement. You are also required to let our technician decide on the procedures to follow while he accesses Your computer remotely.

2.3 Support Software Tool

During a remote session, a technician may:

  • Ask and assist You to download and install the support software.
  • Assist You to use the remote assist tool and facilitate remote access.
  • Utilize certain third-party software, which will be removed upon completion of our Services.

The support software or any other third-party software under discussion (also referred to as remote assist tool or support software tool) is the property of Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) or the respective third-party software provider.

By agreeing to these terms and conditions, You allow our technician to install and utilize whatever support software tool deemed necessary to diagnose and repair Your PC.

2.4 Our Services include

The Services Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) provides through its technicians include—(i) PC optimization; (ii) Diagnosis and removal of online threats; (iii) installation and updates of operating system, antivirus and other software applications and utilities; (iv) resolution of software, network, and connected peripheral or device-related issues.

In addition to the above mentioned Services, our technicians may also recommend certain software and Services for general upkeep of Your PC.

In spite of what initial diagnosis may convey, certain personal computers may not be able to receive the Services.

2.5 Commercially reasonable effort

Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) trains and certifies its technicians to put in commercially reasonable effort while they diagnose and fix the problems with Your PC. If, due to any reason whatsoever, a technician is unable to resolve the issue, You will NOT be liable for charges of any kind to Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd).

If while diagnosis, our technicians determine that the issue is beyond our support boundaries (out-of-scope issues), they may use commercially reasonable efforts to refer to the appropriate alternate destination, yet they will not facilitate access for You.

2.6 Availability of Services

Sometimes, due to system maintenance or upgrade, the Services Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) has on offer may not be available in Your time zone or geographical location.

Refund policy

For incident plans, You are entitled to a refund if the service plan meets the following conditions:

1. Though you had all pre-requisites required to troubleshoot an issue, still the problem was not addressed till the time account was active.

2. If we find your problem to be out of scope for a particular plan, yet by mistake You were charged for the service.

3. 30 days (7 days for per-incident plans) have not passed after the issue was last worked upon by our technician.

Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) makes it clear that we do not hold any information about the credit card of a customer. We will not make any charges without Your permission.

3. Responsibilities for You

3.1 Essential Responsibilities

By availing our Services You agree that: • You are the owner of the computer You intend to register with Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) and the license holder of the software You’ve installed in it. • Your use of our Services is Your sole discretion. • You have complete access to all hardware and software installed in Your PC. • All details You’ve provided to Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) (name, address, credit card information, etc.) is correct to the best of Your knowledge. • You permit Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) to bill the payment via the credit card details You’ve provided for any service plan You’ve opted with us. We are not liable for to the extent permitted by the applicable law, Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) will not be liable any loss of, or will not be held accountable to recover data, programs, or loss of use of systems or networks arising out of our Services. If our technician helps You with passwords and other access control related problems, we recommend You to reset the same as and when our Service session terminates.

4. Service Plans

4.1 Per-incident plans

Per-incident plans address one incidence and fees will be charged accordingly for these plans. They cater to a specific issue or problem in Your computer, with a follow-up upon request within seven working days on the same issue.

For Per-incident plans, following warranty applies:

a)  If we are unable to rectify the problem with Your computer, and You’ve complied to all terms and conditions laid herein, then we won’t charge You anything for this per-incident service.

b)  You can call us within seven days from the day You first received our per-incident service, in case the problem recurs. We will use commercially reasonable efforts to rectify the problem without any additional charge.

c)  If we are unable to rectify the problem, we will refund the fee You paid for the per-incident service.

4.2 Exclusion form Services (tabular form)

The following are exempted from the Services:

1.  All items and activities that are not covered by the terms of a Plan Order

2.  All Services that fall beyond duration limitations of the Plan Order

3.  Diagnosis of a problem and subsequent support that got interrupted due to a hardware issue with Your PC or equipment, of if we find its configuration beyond our control

4.  If we find the software including the operating system and the software added to the registered hardware are out of the scope for the service plan

5.  Problems that may and do result from:

a)  External hazards that include accident, abuse, misuse or problems with electrical power

b)  Problems caused as the product was not used as per the instructions from the manufacture

c)  Issues caused due to the usage of accessories, parts, and components that are not compatible with the product

d)  Refusal to follow instructions from Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) technicians to resolve a problem e) Issues caused due to hardware-related glitches

4.3 Payment for the Services

The charges for the Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) Services that You opt for will be quoted through the telephone or may be mentioned on the website. We will charge for the Services through Your Credit Card and the amount includes the charges for Your selected Service along with applicable taxes, if any.

For Services that You avail through our site:

(1) Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) is given the right to charge Your Credit Card or any other valid payment mode chosen by You and recognized by Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd)

(2) All payments for Services is required to be done at the time of the purchase or prior to accepting any Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) service, unless Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) agrees so in writing.

(3) Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) is entitled to collect an interest at lesser of 1.5 % per month or the highest amount permitted by law on any amounts unpaid when due

(4) You agree that Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) is not obligated to provide Services if the payment are not done as required.

4.4 Credit card billing

Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) may ask You to provide a credit card number from a card issuer so that we can activate Your service. By providing us the credit card number, You are authorizing us to charge and/or place a hold on Your credit card with respect to any unpaid charges for Services or any related equipment. Hereby the issuer of the credit card is authorized to make payments mentioned herein without demanding a signed receipt. This also means that You agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and You agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts.

The Charge on Customer Card Statement will appear as TECHEXPERTOS.NET.

You also authorize Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) and/or any other company who is involved in billing products or Services, or acting as billing agent for Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) to continue to attempt to charge and/or place holds with respect to all amounts mentioned herein, or any portion thereof, until payment of such sums are met in full.

You are entitled to update Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) about the credit card details at any time asked for, and at any time You feel the previously informed details have become invalid. We also inform that neither Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) nor any Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) affiliated company can be held responsible for any non-sufficient funds or other charges incurred by You as a result of attempts to charge, and /or place holds on, Your credit card.

In case an error happens, based on which You provide a debit card number instead of a credit card number, You will be liable for all charges mentioned herein to be applied to such debit card unless and until the credit card number is given. Hereby You agree that in case You are enrolled or later opt to enroll in an automatic payment or electronic funds transfer plan, all payments mentioned here will be charged and transferred to the account number given for such automatic payment or electronic funds transfer plan, as per the preference of Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) A payment done through credit card is also subjected to the terms and conditions established by the credit or debit card.

4.5 Terms for Termination

The agreement for Services shall be effective for one day, from the date that the Subscriber registers for the Services. Single-use Services will expire once the session with the Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) representative terminates. Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) also holds the power to cancel the Services at any time if it feels that subscriber’s use of the Services is misused, abused, or is inappropriate.

In case of natural expiration of this agreement, no notice will be provided, and Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) cannot be held responsible for any damage that may happen due to the expiry of the agreement. Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) will not entertain any refund pleas in case of termination of the agreement.

5. Data Protection

You are in agreement with us that any data You send or disclose to us over the phone, electronically, or otherwise, is not confidential or proprietary to You. Once You opt for our Services, You need to share the following information with us: • The information You share with our technician or enter in our online interface.

  • The operating system and browser type and version
  • If, during the Services session, our technicians install an additional support software tool then the following information will be sent to the Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) server via a secured connection:
  • Files scanned, threats found, and threats fixed by the software support tool (in exact numbers) and their types
  • The number and types of threats remaining to be fixed
  • Current status of firewall. Is it installed? If yes, is it active?
  • Is the antivirus software installed, and running, and is up-to-date?
  • Current browser settings including security and temporary file settings
  • Complete system information including that of the running operating system, memory and disk space, proxy configuration, and directory listings
  • The overall security status of the computer as the support software tool determines
  • Install and active programs
  • Application log file and registry data
  • Any additional information depending on the technical issue You face in Your computer

You also hereby agree that:

The information may be sent to other countries that may have less protective data protection laws than Yours. However, while doing so, its Techdirect247’s responsibility to ensure that the data receives adequate levels of protection.

The information may be disclosed to any law information agency upon demand as required or permitted by the law of the land or in response to a subpoena or other legal process.

The information may be shared to research organizations and security software developers if it is meant to promote awareness, detection, and prevention of Internet security risks. Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) may use the information gathered from such statistics to publish reports or changing trends in security risks.

6. Privacy Policy

It is in Your best interest to go through the Privacy Policy page in addition to this page to opt for our Services.

7. Unlawful and Non-Commercial Use Limitation

7.1 Personal and Non-Commercial Use Limitation

Hereby You agree that the Services, materials and software are solely for Your personal and non-commercial use, unless specified otherwise. You are not entitled to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, modify, transfer, or sell any information, software products, or Services provided by Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd).

7.2 Unlawful/Prohibited

Use You are not allowed to use any software, materials, or Services for any unlawful or prohibited activities. These include use of Services, materials, or software to damage, disable, overburden, or impair any Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) server, or any connected network or networks; or interfere with the use and enjoyment of materials, software, or Services by other Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) customers.

Your attempt to gain unauthorized access to any of the Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) websites, materials, software, or Services is also illegal. In addition, access to other accounts, computer systems or networks connected to any Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) server or to any of the Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) websites through hacking or password mining is also prohibited is strictly illegal.

Any other use of Techdirect247’s software, materials, or Services unless clearly stated in the plan order is prohibited. Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) reserves the right to execute, copy, modify, display, transmit, distribute, manufacture, use, and sale any of its software, materials, or Services. Acts of reverse engineering or decompilation are also strictly prohibited.

8. Other Vital Information

8.1 Disclaimer of warranty

A subscriber opting for a software provided by Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) does it at his own risk. The product may have bugs, errors or other problems that can end up system malfunction, or other problems including data loss. But Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) does not guarantee the performance of any product nor does it promise that the product will function completely error-free.

Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd), to the maximum extent permitted by law, disclaims warranties of all kinds, whether expressed or implied, in equity or at law, including implied warranties of merchantability, fitness for a particular purpose, quality and non-infringement. We also do not assure that our Services will meet all requirements of the user nor do that the Services will be provided in an uninterrupted manner. Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) also do not guarantee that our Services will be completely reliable to meet up Your expectations. We also do not warranty for any third party product.

If the product is under warrenty we recommend you to contact your OEM for support, although you always have an option to avail our services at your cost.

8.2 Limitation of Liability

Unless mentioned otherwise, Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd), its affiliates, employees, agents, licensors, and suppliers cannot be held responsible for any direct, indirect, special, exemplary, incidental, punitive or consequential damages caused from (a) the use of Services, (b) any delay or inability to enjoy the Services, (c) any issue related to the warranty of a third party product or Service (d) issues caused to the computer as a result of unauthorized third party access.

Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) is not responsible for any costs of procurement of substitute goods or Services.

All actions after three months of damage, be it due to any reason, will stand null. Our Services do not cover restoration Services, repair Services, lost or expected profits, lost or corrupted data, lost or deleted work, or lost or damaged personal files. Techdirect247 has the authority to change the Services without any prior notice.

8.3 Force Majeure

Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd) cannot be held liable for any delay or interruption of Services due to any natural disaster including flood, earth quake, storm, or any sudden strike by fire, or war, armed conflict, terror act, boycott, riot, release of toxic substance or explosion, which is not under the control of us. We cannot be held responsible for delays caused due to issues with the Internet connection.

8.4 Indemnity

Hereby You agree to indemnify, defend, and hold Techdirect247 along with its subsidiaries, affiliates, officers, directors, employees, agents, licensors, consultants, suppliers and any third-party Web site providers harmless from and against all claims made against demands, actions, liabilities, losses, expenses, damages, and costs. This include actual attorney charges caused as a result of You violating the conditions of the Terms of U.S., or any misuse or abuse of a Service that can lead to infringement or infringement caused by any other user of Your account of any intellectual property or other right of Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd).

This also means that You have agreed to cooperate with us as required to defend any claim by Techdirect247. We hold full right to assume the exclusive defense and control of any matter otherwise subject to indemnification by You and agree that You will not indulge in any act to settle a matter without the permission of Techdirect247, unless permitted by us in written form. Hereby You are also liable to inform Techdirect247 about any unauthorized use of Your account any other breach of security as soon as it comes to Your notice.

8.5 Proprietary Rights

The ownership of all proprietary rights in the Services, the Techdirect247 Websites, the Support Software Tool, and in all trade names, trademarks and service marks associated or displayed with the Services are retained by Techdirect247 or its licensors or suppliers. This prevents You from removing or defacing any copyright or trademark notices or other proprietary rights of Techdirect247 (Ezysupport Tech Solutions OPC Pvt Ltd).